Terms of service

Terms of Service

Last updated: 18 August 2026

Welcome to Ginbentlin.

These Terms of Service (“Terms”) govern your access to and use of Ginbentlin.store (the “Website”) and any purchases made through the Website.

Throughout these Terms, “Ginbentlin”, “we”, “us” and “our” refer to the operator of Ginbentlin.store. “You” and “your” refer to any person accessing the Website or purchasing products from us.

By accessing our Website, placing an order or purchasing a product from us, you agree to be bound by these Terms together with any policies referenced in them.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law (ACL) or any other applicable law that cannot lawfully be excluded, restricted or modified.

1. About Our Website

Ginbentlin operates an online retail store offering men's fashion, clothing, accessories and related products.

Our Website is available at:

Ginbentlin.store

Customer support enquiries may be sent to:

sales@Ginbentlin.store

We reserve the right to update the range of products available through the Website from time to time.

2. Eligibility to Use the Website

By using this Website or placing an order, you represent that you have the legal capacity to enter into a binding agreement.

If you do not have legal capacity to enter into a binding agreement independently, you must use the Website only with the involvement and consent of a parent, guardian or other person legally authorised to act on your behalf.

You must provide accurate, current and complete information when placing an order.

3. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, these guarantees include requirements that goods:

  • are of acceptable quality;

  • are fit for their ordinary purpose;

  • are fit for any particular purpose made known to us where applicable;

  • match their description;

  • match any sample or model where applicable;

  • comply with applicable express warranties; and

  • are supplied with clear title and without undisclosed securities where required by law.

If a product does not comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy depending on the circumstances and the nature of the problem.

Nothing contained in these Terms is intended to limit these rights.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizing information and other information displayed on our Website are accurate.

However, slight differences may occur between how a product appears on a digital display and how it appears in person.

For example, colours may appear differently depending on:

  • your device;

  • screen brightness;

  • display settings; or

  • lighting conditions.

These reasonable display variations do not affect your rights where a product is materially different from its description or otherwise fails to comply with the Australian Consumer Law.

Product availability may change without notice.

5. Product Sizing

Where sizing information is provided, customers should review the applicable size guide before ordering.

Sizing may differ between products or styles.

If you require assistance choosing a size, you may contact us before placing your order.

Our sizing information does not exclude any rights you may have where an item is incorrectly described or otherwise fails to comply with an applicable consumer guarantee.

6. Prices

Prices displayed on our Website are shown in the currency indicated on the Website or at checkout.

For customers shopping through our Australian store, prices will generally be displayed in Australian dollars (AUD) unless otherwise clearly stated.

Applicable taxes, shipping charges or other charges will be displayed where required before you complete your purchase.

We may change product prices from time to time.

Any price change will not affect an order that has already been accepted by us, except where permitted or required by law.

7. Pricing and Listing Errors

We take reasonable care to ensure product and pricing information is correct.

In the event of a genuine and obvious pricing, technical, typographical or listing error, we may contact you before accepting or fulfilling the affected order.

Where appropriate and permitted by law, we may:

  • offer you the opportunity to proceed at the correct price;

  • cancel the affected item or order; and

  • refund any amount already paid for an order we cannot supply.

Nothing in this section allows us to engage in misleading or deceptive conduct or removes any rights you may have under Australian law.

8. Orders

When you submit an order through the Website, you are making an offer to purchase the selected products subject to these Terms.

Submitting an order does not necessarily mean that the order has been accepted.

After an order is placed, you may receive an electronic confirmation acknowledging that we have received your order.

We may accept your order by providing confirmation that it has been accepted, processed or dispatched.

Electronic systems may be used to process and form contracts relating to purchases made through our Website.

9. Right to Refuse or Cancel an Order

We may refuse or cancel an order where we have reasonable grounds to do so, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • information provided in the order appears materially incorrect;

  • we reasonably suspect fraudulent or unauthorised activity;

  • there is a genuine pricing or technical error;

  • fulfilment would breach applicable law; or

  • circumstances outside our reasonable control make fulfilment impossible.

Where we cancel an order after receiving payment and you are entitled to a refund, we will refund the relevant amount in accordance with applicable law.

We will not cancel an accepted order merely to deprive you of rights available under the Australian Consumer Law.

The Australian Consumer Law restricts businesses from accepting payment where they do not intend to supply, intend to supply something materially different, or know or should know that they will not be able to supply within the required or reasonable period.

10. Payment

Payment must be made using a payment method available at checkout.

Depending on availability, payment methods may include credit cards, debit cards, digital payment services or other payment providers.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Payment transactions may be processed by third-party payment providers.

We do not guarantee that every payment method will be available for every transaction.

11. Payment Verification and Fraud Prevention

To protect customers and our business, certain orders may be subject to reasonable payment or security verification.

We may request additional information where reasonably necessary to:

  • confirm an order;

  • verify payment authorisation;

  • prevent fraudulent transactions; or

  • comply with applicable legal obligations.

If we cannot reasonably verify a transaction, we may decline or cancel the order and refund any applicable payment.

12. Shipping and Delivery

Shipping options and relevant delivery information will be displayed on the Website, at checkout or in our Shipping Policy.

Delivery estimates are estimates unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather events, customs processes, service disruptions and other unforeseen events.

We will nevertheless comply with our obligations under Australian Consumer Law concerning the supply of products within an agreed or reasonable period.

Customers are responsible for providing an accurate and complete delivery address.

If you discover an address error, please contact us as soon as possible at:

sales@Ginbentlin.store

We cannot guarantee that shipping information can be changed after an order has entered fulfilment or dispatch.

13. Tracking

Where tracking is available, tracking information may be provided after an order has been dispatched.

Tracking updates are generally supplied by the relevant carrier and may not always update immediately.

Customers should contact us if they experience a significant issue with the delivery of their order.

14. Risk and Delivery

Responsibility for goods will transfer in accordance with applicable Australian law.

Nothing in these Terms is intended to transfer responsibility to a consumer in circumstances where doing so would unlawfully limit their consumer rights.

If an order is lost, damaged or incorrectly delivered, please contact us so that we can investigate the matter and provide any remedy required by law.

15. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy together with your rights under the Australian Consumer Law.

Our voluntary return policy operates in addition to your statutory consumer rights.

A voluntary return period does not limit the period during which you may be entitled to a remedy for a product that fails to comply with an applicable consumer guarantee.

Consumer guarantees apply automatically and cannot simply be removed through store terms, warranties or return policies.

16. Change of Mind

Where permitted under our Return & Refund Policy, we may accept returns for change of mind subject to the conditions stated in that policy.

Australian Consumer Law does not generally require a business to provide a refund merely because a customer changes their mind.

However, this does not affect any rights relating to faulty, unsafe, incorrectly described or otherwise non-compliant products.

17. Promotions and Discount Codes

From time to time, we may offer:

  • sales;

  • promotional offers;

  • discount codes;

  • bundles;

  • gifts with purchase; or

  • other special offers.

Promotions may be subject to separate conditions which will be communicated with the relevant offer.

Unless otherwise stated:

  • promotional offers cannot be exchanged for cash;

  • discount codes must be applied before completing checkout;

  • promotions may be limited to selected products;

  • promotions may be limited to one use per customer or order where clearly stated; and

  • different promotions may not be combined where this is clearly disclosed.

Promotional terms do not exclude or limit your statutory consumer rights.

18. Gift With Purchase and Bundled Offers

Where an order includes a complimentary product, gift or bundled promotional item, eligibility requirements will be stated as part of the relevant offer.

Customers must satisfy the advertised conditions of the promotion to receive the applicable gift or bundle.

We will not materially alter the advertised nature of an offer after an eligible order has been accepted.

If a promotional product becomes unavailable, we will handle the matter reasonably and in accordance with applicable Australian law.

19. Intellectual Property

Unless otherwise stated, content available through the Website, including:

  • text;

  • graphics;

  • logos;

  • branding;

  • page layouts;

  • photographs;

  • product imagery;

  • icons;

  • videos; and

  • other original content,

is owned by us, licensed to us or used with appropriate permission.

You may access and use the Website for personal and lawful shopping purposes.

You must not reproduce, distribute, modify, commercially exploit or otherwise use protected Website content without permission where such permission is required by law.

Nothing in these Terms limits any rights available under applicable copyright or intellectual property laws, including any exceptions provided by law.

20. Acceptable Use

You must not use our Website:

  • for unlawful or fraudulent purposes;

  • to interfere with the security or operation of the Website;

  • to introduce malicious software, viruses or harmful code;

  • to attempt unauthorised access to our systems or accounts;

  • to impersonate another person;

  • to submit deliberately false information;

  • to misuse payment systems;

  • to infringe another person's intellectual property rights; or

  • in any other manner that breaches applicable law.

We may take reasonable steps to prevent or respond to misuse of the Website.

21. Accounts

If we provide customer account functionality, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us if you reasonably believe your account has been accessed without permission.

We may suspend or restrict an account where reasonably necessary to address security risks, suspected fraud, serious misuse or legal requirements.

Any action taken under this section will be subject to applicable Australian law.

22. Customer Reviews and Submitted Content

Where our Website allows you to submit reviews, photographs, comments or other content, you retain any ownership rights you have in your content.

By submitting content for publication, you grant us a non-exclusive, royalty-free licence to display, reproduce and use that content for purposes reasonably connected with operating and promoting Ginbentlin, subject to applicable law.

You must not knowingly submit content that:

  • is unlawful;

  • infringes another person's rights;

  • is fraudulent or intentionally misleading;

  • contains malicious code; or

  • includes private information about another person without proper authority.

We may moderate or remove submitted content where reasonably necessary for these purposes.

23. Third-Party Services

Our Website may use or link to third-party services, including:

  • payment providers;

  • shipping carriers;

  • analytics providers;

  • social media services; and

  • other technology providers.

Third-party websites and services may have their own terms and privacy practices.

We are not responsible for the independent content or operation of a third-party website that we do not control.

However, this clause does not exclude any responsibility that cannot legally be excluded under Australian law.

24. Website Availability

We aim to keep our Website available and functioning correctly.

However, we do not guarantee uninterrupted access at all times.

Access may occasionally be interrupted because of:

  • maintenance;

  • technical issues;

  • security incidents;

  • network outages; or

  • circumstances outside our reasonable control.

We may modify or maintain the Website where reasonably necessary.

Nothing in this section excludes liability or obligations that cannot lawfully be excluded.

25. Accuracy of Website Information

We make reasonable efforts to maintain accurate information on the Website.

Information may occasionally contain typographical, technical or administrative errors.

We may correct errors and update information where appropriate.

Any corrections affecting an existing order will be handled fairly and in accordance with applicable Australian law.

26. Consumer Guarantees and Disclaimer

Nothing in these Terms excludes, restricts or modifies rights, guarantees, warranties or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, any warranties or representations that may legally be excluded are excluded.

Where a statutory guarantee or liability cannot legally be excluded but may legally be limited, any limitation will apply only to the extent permitted by law.

27. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for losses that are not reasonably foreseeable consequences of our breach or conduct.

However, nothing in these Terms excludes, restricts or modifies liability where doing so would be prohibited by law.

In particular, nothing in this section is intended to exclude or restrict:

  • consumer guarantees under the Australian Consumer Law;

  • remedies available for a failure to comply with those guarantees;

  • liability that cannot lawfully be excluded or limited; or

  • any right to compensation available under applicable legislation.

Where a product or service fails to meet a consumer guarantee, remedies can include repair, replacement, refund, cancellation and, in some circumstances, compensation for loss or damage.

28. Indemnity

To the extent permitted by law, you are responsible for loss or damage reasonably resulting from your unlawful use of the Website or your material breach of these Terms.

This clause does not require you to indemnify us for loss caused by our own negligence, wrongful conduct, breach of contract or breach of applicable law.

Nothing in this clause limits your rights under the Australian Consumer Law.

29. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law.

Such events may include:

  • natural disasters;

  • severe weather;

  • transport disruptions;

  • government restrictions;

  • widespread network outages;

  • industrial disputes;

  • carrier interruptions; or

  • other events that could not reasonably have been prevented.

If such an event affects an order, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.

This clause does not remove any right you have to a remedy under applicable law.

30. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Our Privacy Policy should be read together with these Terms.

Where third-party payment or service providers collect information directly from you, their own privacy policies may also apply.

31. Electronic Communications

By using our Website or contacting us electronically, you acknowledge that communications relating to your order may be provided electronically.

These may include:

  • order confirmations;

  • payment confirmations;

  • shipping notifications;

  • customer service communications; and

  • notices relating to your transaction.

Electronic contracts and communications are recognised under Australia's electronic transactions framework.

Marketing communications will be handled separately in accordance with applicable marketing and privacy laws.

32. Changes to These Terms

We may update these Terms where reasonably necessary, including to reflect:

  • changes to our business practices;

  • changes to the Website;

  • changes to services;

  • legal or regulatory requirements; or

  • security requirements.

Updated Terms will be published on the Website with a revised “Last updated” date.

Unless required or permitted by law, changes to these Terms will not retrospectively remove or materially reduce rights relating to orders already accepted.

Australian law prohibits businesses from proposing, using or relying on unfair terms in covered standard form consumer and small business contracts.

33. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will apply only to the maximum extent permitted by law.

Where possible, the remaining provisions will continue to operate.

Nothing in this section permits us to rewrite or rely upon a contractual term in a manner prohibited by applicable unfair contract terms legislation.

34. No Waiver

If either party does not immediately exercise a right available under these Terms, this does not necessarily mean that the right has been waived.

Any waiver must operate consistently with applicable law.

35. Governing Law

These Terms and purchases made through Ginbentlin are governed by applicable laws of Australia, including the Australian Consumer Law, together with any applicable laws of the Australian State or Territory having jurisdiction over the relevant transaction or dispute.

Nothing in these Terms restricts any right you may have to bring a claim before an Australian court, tribunal, consumer protection agency or other forum available to you under applicable law.

36. Complaints and Disputes

If you have a concern regarding an order, product or our service, please contact us first so that we have an opportunity to investigate the matter.

Contact:

sales@Ginbentlin.store

We will aim to deal with complaints fairly and reasonably.

If a matter cannot be resolved directly, you may have rights to contact the relevant consumer protection body, tribunal, court or other dispute resolution service available in your State or Territory.

Nothing in this section prevents you from exercising any legal right or remedy available to you.

37. Entire Agreement

These Terms, together with policies expressly incorporated into them, form the terms applicable to your use of the Website and purchases made through it.

Relevant policies may include:

  • our Return & Refund Policy;

  • our Shipping Policy;

  • our Privacy Policy; and

  • any specific promotional terms applicable to an offer.

If a provision conflicts with a mandatory requirement of Australian law, the mandatory legal requirement will prevail.

38. Contact Information

Questions regarding these Terms of Service may be sent to:

Ginbentlin Customer Support
Email: sales@Ginbentlin.store
Website: Ginbentlin.store

39. Legal Rights

These Terms are intended to operate consistently with the Competition and Consumer Act 2010 (Cth), including Schedule 2 — the Australian Consumer Law, the applicable Australian electronic transactions framework and other applicable Commonwealth, State and Territory laws.

If any part of these Terms attempts to exclude, restrict or modify a right or remedy that cannot legally be excluded, restricted or modified, that part will not operate to the extent of the inconsistency.

The Australian Consumer Law forms Schedule 2 to the Competition and Consumer Act 2010.