Contact information

Contact Information

Last updated: 18 August 2026

We’re here to help.

If you have any questions about your order, delivery, returns, refunds, products or our store, please contact the Ginbentlin Customer Support team using the details below.

Customer Support

Ginbentlin

Website: Ginbentlin.store
Email: sales@Ginbentlin.store

For the fastest assistance, please contact us by email.

When contacting us about an existing order, please include your order number and the email address used when placing your order.

Order Enquiries

For questions regarding:

order status;
shipping and delivery;
tracking information;
incorrect items;
damaged or faulty products;
returns;
exchanges; or
refunds,

please email:

sales@Ginbentlin.store

General Enquiries

For general questions about Ginbentlin, our products or our Website, please contact:

sales@Ginbentlin.store

Business Information

Trading Name: Ginbentlin
Website: Ginbentlin.store
Email: sales@Ginbentlin.store

Returns

Please contact us before sending any product back.

Return instructions and the appropriate return address will be provided after your return request has been reviewed.

Email: sales@Ginbentlin.store

Please refer to our Return & Refund Policy for further information regarding returns, exchanges and refunds.

Shipping Enquiries

If you have questions regarding the delivery of your order, please contact:

sales@Ginbentlin.store

Please include your order number and, where available, your tracking number.

For further information, please refer to our Shipping Policy.

Complaints

We aim to deal with customer concerns fairly and reasonably.

If you have a complaint about a product, order or service, please contact:

sales@Ginbentlin.store

Please provide enough information for us to identify your order and understand the issue.

Nothing in this Contact Information page limits any rights or remedies available to you under the Australian Consumer Law.

Australian Consumer Rights

Ginbentlin operates subject to applicable Australian consumer protection laws.

Nothing on our Website, including our policies or terms, is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including Schedule 2 — the Australian Consumer Law.