Shipping policy

Shipping Policy

Last updated: 18 August 2026

Thank you for shopping with Ginbentlin.

This Shipping Policy explains our available delivery options, estimated delivery timeframes, order tracking and what to do if there is an issue with your delivery.

Shipping Options

We currently offer the following shipping options:

Standard Shipping — FREE

Estimated delivery timeframe: 5–12 business days

Standard Shipping is provided free of charge on eligible orders.

Express Shipping — PAID

Estimated delivery timeframe: 5–8 business days

Express Shipping is available as a paid shipping option.

The applicable Express Shipping charge will be displayed at checkout before you complete your purchase.

Delivery Timeframes

Delivery timeframes are stated in business days.

Business days generally exclude weekends and applicable public holidays.

The estimated delivery timeframe begins once your order has been processed and dispatched.

Our estimated delivery timeframes are:

Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days

We make reasonable efforts to have orders delivered within the estimated timeframe selected at checkout.

Delivery estimates may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, transport interruptions, peak delivery periods or other unforeseen events.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Order Processing

After you place an order, it will be prepared for dispatch.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please ensure that your email address and delivery information are entered correctly when placing your order.

Order Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

You can use the tracking details provided to follow the progress of your delivery.

If you have concerns regarding the status of your shipment, please contact:

sales@Ginbentlin.store

Please include your order number when contacting us.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

recipient name;
street address;
unit or apartment number, where applicable;
suburb;
State or Territory;
postcode; and
contact details.

If you notice an error in your delivery address after placing an order, contact us as soon as possible at:

sales@Ginbentlin.store

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Incorrect or Incomplete Addresses

Where an order cannot be delivered because the customer supplied an incorrect or incomplete address, please contact us so that we can review the available options.

Additional shipping charges may apply where a parcel must be resent because incorrect or incomplete delivery information was provided by the customer.

This does not apply where the delivery problem was caused by Ginbentlin, the carrier acting on our behalf, or circumstances for which the customer is entitled to a remedy under applicable Australian law.

Delivery Attempts

Depending on the carrier and delivery location, a delivery may:

be delivered directly to the recipient;
be left in a location permitted by the carrier and applicable delivery instructions;
require a signature;
be redirected to a collection point; or
require another delivery attempt.

Customers should follow any instructions provided by the relevant delivery carrier.

Delayed Orders

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there is no useful update or you believe your parcel is significantly delayed, contact:

sales@Ginbentlin.store

Please provide your order number so that we can investigate the shipment.

We will work with the relevant carrier where appropriate and provide any solution required under applicable Australian law.

Lost Parcels

If tracking information suggests that a parcel may have been lost in transit, please contact us.

We may investigate the shipment with the relevant carrier before determining the appropriate resolution.

Where an order has not been supplied as required, any applicable rights and remedies under the Australian Consumer Law will continue to apply.

Orders Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, we recommend that you first:

check around the delivery location;
check any safe or designated delivery areas;
ask other members of your household;
check with reception, building management or neighbours where appropriate; and
review any delivery information supplied by the carrier.

If you are still unable to locate your order, contact us at:

sales@Ginbentlin.store

We will review the available tracking information and assist with an appropriate investigation.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at:

sales@Ginbentlin.store

Please include:

your order number;
a description of the issue; and
photographs of the product and packaging where reasonably available.

We may request this information to help assess the issue and determine the appropriate solution.

Nothing in this process limits your rights under the Australian Consumer Law.

Incorrect Items

If you receive an item that is different from the item you ordered, please contact:

sales@Ginbentlin.store

Include your order number and details of the item received.

Where we have supplied an incorrect product, we will provide an appropriate remedy in accordance with applicable Australian law and our Return & Refund Policy.

Multiple-Item Orders

Orders containing multiple products may occasionally be shipped separately.

Where this occurs, you may receive:

more than one parcel;
separate tracking numbers; or
items on different delivery dates.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Shipping Charges

Standard Shipping is free.

Express Shipping is a paid service.

The applicable Express Shipping fee will be clearly displayed during checkout before payment is completed.

We will not add undisclosed shipping charges after an order has been placed.

Public Holidays and Peak Periods

Delivery services may experience higher volumes around public holidays and peak shopping periods.

This may affect delivery estimates.

Where a delay occurs, we will continue to comply with any obligations applicable to us under Australian law.

Events Outside Our Reasonable Control

Delivery may occasionally be affected by events outside our reasonable control, such as:

severe weather;
natural disasters;
transport disruptions;
carrier service interruptions;
government restrictions;
industrial action; or
other significant logistical disruptions.

Where such circumstances affect an order, we will take reasonable steps to assist and minimise the impact where possible.

This provision does not remove or restrict any consumer rights or remedies that cannot lawfully be excluded.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Competition and Consumer Act 2010 (Cth), including Schedule 2 — the Australian Consumer Law, or any other applicable law that cannot legally be excluded.

Where Ginbentlin cannot supply an order as agreed or within an applicable reasonable period, customers may have rights to an appropriate remedy under Australian Consumer Law.